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Data Protection Policy

Games999 Privacy Policy — your data is safe with us

Games999 places the highest importance on protecting its members' personal data. On this page, you will find everything you need to know — what information we collect, why we collect it, how we store it, and what rights you have.

Last updated: January 2026 Published in Bengali SSL Secured
What's on this page
What information is collected How your data is used Who your information is shared with Data Protection Methods Cookies & Tracking Your Rights Data Retention Period Data of Minors Contact

By creating or using an account on games999, you agree to this Privacy Policy. If any part is unclear, please reach out to our support team.

Table of Contents

Section 01
Introduction & Scope of Policy

This privacy policy applies to both the games999 platform — the website (games999.biz) and the mobile app. By using games999, you confirm that you have read and agreed to this policy.

Games999 believes that when a member shares their personal information, it is an act of trust — and protecting that trust is our responsibility. This policy has been developed in line with international data protection standards, so you can always be confident about where your data goes.

This policy is effective: Effective 1 January 2026. games999 may update this policy at any time — members will be notified in advance of any significant changes.
Section 02
What data we collect

Games999 only collects information that is necessary to provide its services and meet legal obligations. No unnecessary data is requested.

Directly from you

  • Name, date of birth, and gender (collected at registration)
  • Mobile number and email address
  • National ID or passport number (for KYC verification)
  • BKash, Nagad, or bank account details (for payment processing)
  • Address (required for higher-level KYC verification)

Automatically Collected

  • IP address and device type (desktop/mobile)
  • Browser type and operating system
  • Gaming & Betting History
  • Transaction date, time, and amount
  • Login and logout timestamps
  • Cookies & Session Data

From Third Parties

  • Transaction confirmation details from payment gateways (bKash, Nagad)
  • KYC results from identity verification services
  • Risk assessment data from fraud prevention services
games999 never stores your full card number or bank password. Sensitive payment information goes directly to the payment partner's secure servers.
Section 03
How your data is used

Games999 uses the data it collects only for specific, legitimate purposes. No information is ever used for undisclosed reasons.

  • Account creation, management, and identity verification
  • Processing deposits and withdrawals
  • Calculating and awarding bonuses and rewards
  • Providing customer service and technical support
  • Fraud & Anti-Money Laundering
  • Ensuring platform security
  • Compliance with legal and regulatory obligations
  • Personalizing the gaming experience based on member preferences
  • Informing you about relevant offers and promotions (with your consent)
games999 does not sell, rent, or trade your personal information to any third-party advertisers.
Section 04
Who Your Data Is Shared With

Games999 shares information with specific partners only when necessary and under limited circumstances. All such sharing is governed by contractual confidentiality agreements.

Who It May Be Shared With

  • Payment Partners: Information required to verify transactions with bKash, Nagad, Rocket, and banks
  • KYC service provider: Name, NID number, and photo for identity verification
  • Technology Partners: Limited technical data required for platform operations
  • Fraud Prevention Services: Risk assessment data for account security
  • Government authorities: In response to legal obligations or valid court orders

Third-party partners are contractually bound to uphold games999's privacy standards. They are not permitted to use your information for their own purposes.

Section 05
Data Protection Methods

Games999 follows the highest industry standards to protect its members' data, with security measures in place at both the technical and organizational level.

  • 256-bit SSL/TLS encryption — active across all data transfers
  • Stored in the database with AES-256 encryption
  • Two-factor authentication (2FA) — for account login
  • Regular security audits and vulnerability assessments
  • Restricted access — only authorized staff can view your information
  • Server-level firewall and intrusion detection system
  • Regular backups — stored securely and encrypted

In the event of a data breach, games999 is obligated to notify the relevant authorities and affected members within the legally required timeframe. To date, no significant data breach has occurred at games999.

You also play a role in securing your account — use a strong password, enable 2FA, and never share your password with anyone.
Section 06
Cookies & Tracking Technologies

The games999 website uses cookies — small text files stored in your browser. Cookies help improve your experience and maintain the security of the platform.

Types of Cookies We Use

  • Essential Cookies: Required for login sessions and site security — the site cannot function without these
  • Performance Cookies: For page load time monitoring and error detection
  • Functional Cookies: To remember your language preference and theme settings
  • Analytics cookies: For anonymized statistics on which pages members visit

You can disable cookies from your browser settings, though doing so may affect certain features — particularly keeping you logged in. games999 does not use any third-party advertising or tracking cookies.

Section 07
Your Data Rights

As a games999 member, you have several rights over your own data. To exercise any of these rights, please contact our support team.

  • Right to Access: You can find out exactly what data games999 holds about you
  • Right to Access: You can request a copy of your stored data
  • Right to Rectification: You can request corrections to inaccurate or outdated information
  • Right to Erasure: You may request deletion of your account and data, provided there are no legal obligations requiring us to retain them
  • Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes
  • Right to Data Portability: You can export your data in a portable format (CSV/JSON)
  • Right to Object: You can opt out of marketing communications at any time

Games999 will typically respond to requests within 30 days. For complex or multiple requests, this may be extended up to 60 days, but the member will be notified in advance.

Section 08
How Long Your Data Is Retained

Games999 does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.

  • Active account data: retained for as long as the account remains active
  • Financial transaction records: minimum 5 years after the last transaction
  • KYC and identity verification data: 5 years after account closure
  • Customer service communications: 3 years
  • Gaming history & logs: 2 years
  • Cookies & session data: until session ends or up to 1 year

Even after an account deletion request, certain information may need to be retained for the legally specified period due to regulatory obligations. Once that period has passed, the data is securely deleted.

Section 09
Protection of Minors' Data

Games999 strictly enforces an 18+ policy. We do not knowingly collect any information from individuals under the age of 18.

If games999 becomes aware that a minor has created an account, that account and all associated data will be deleted immediately. Any remaining balance will be returned following the applicable legal process.

If a parent or guardian suspects a minor is using games999, they can contact us directly at support@games999.biz.

Section 10
Contact & Privacy Requests

For any privacy-related questions, requests to exercise your rights, or complaints, please contact us using the methods below:

  • Email: support@games999.biz (use "Privacy Request" as the subject line)
  • Live chat: log in to the games999 website and click the Support button
  • On the app: Settings → Help → Send a message to Support

To contact games999's privacy team directly, reach out at privacy@games999.biz. Responses are typically provided within 7 business days.

In the event of any conflict between the Bangla and English versions of this Privacy Policy, the Bangla version shall prevail.

How games999 Protects Your Data

Security at every layer — from technology to people

games999 Security
End-to-End Encryption
All your data on games999 is protected with 256-bit SSL/TLS encryption. Every piece of information transmitted between your browser and our servers is fully encrypted.
games999 2FA
Two-factor authentication (2FA)
With 2FA enabled on your games999 account, your account stays protected even if your password is compromised. Activate 2FA via SMS or an authenticator app.
games999 Data
Encrypted Database
All data in games999's database is stored with AES-256 encryption. Physical access to servers is also restricted and monitored.
games999 Audit
Regular security audits
games999's systems undergo regular penetration testing and vulnerability assessments conducted by external security specialists.
🚫
No Sale of Data
games999 never sells or rents your data to third-party advertisers. This is a core principle — no exceptions.
⚙️
Your Own Control
From your games999 account settings, you can disable marketing SMS, correct your information, or request data deletion — all at your fingertips.

Your 7 Core Rights

As a games999 member, these rights over your data are guaranteed

Right to Access
You can find out at any time what data games999 holds about you, why it is held, and how it is used.
Right to Access
You can request and download a copy of all information games999 holds about you.
Right to Rectification
If any name, number, or other detail is incorrect, you can have it corrected — just reach out to support.
Right to Erasure
You may request deletion of your account and data, provided there are no legal obligations requiring us to retain them.
Right to Restrict Processing
You may request that we temporarily or permanently restrict the use of your data for specific purposes.
Right to data portability
You can export your data in CSV or JSON format for any future use.

Summary of Data Collection & Use

Why games999 Keeps Your Data — All in One Table

Data Type Purpose Third-Party Sharing Retention Period
Name & Date of Birth KYC & Identity Verification KYC Service Provider 5 years
Mobile & Email Contact & Login No For as long as the account remains active
NID / Passport Mandatory KYC KYC Service Provider 5 years
Payment information Transaction Processing Payment Partners 5 years
Gaming History Experience Enhancement No 2 years
IP & Device Security & Fraud Prevention No 1 year
Support Messages Improving customer service No 3 years
Cookie Data Session & Performance No Session or 1 year

Why does games999 take privacy so seriously?

Online services in Bangladesh have not always treated personal data with the care it deserves. games999 wants to change that. We believe that when a member shares their NID number or mobile banking details, it is an act of significant trust — and that trust is not ours to break.

That is why games999's privacy policy is more than a legal document — it is a commitment to our members. Every word is written in Bangla so no Bangladeshi member has to worry about conditions hidden behind English text.

How secure is my payment information?

Many members wonder whether it's safe to share bKash or Nagad details. games999 has dedicated measures in place to protect payment information. Your full mobile banking number or PIN is never stored on games999's servers.

When you make a deposit, you transact directly on bKash or Nagad's own secure page. games999 only receives a confirmation of whether the transaction was successful — not your full payment details. This method is called tokenization and meets international standards for payment security.

Why Is KYC Required and Where Does the Data Go?

KYC — identity verification — is not merely optional for games999. It is a licensing condition and a legal requirement. Governments mandate that online financial platforms verify their users to prevent money laundering and fraud.

The NID number and photo you submit for KYC are verified through a licensed third-party identity verification service. This service is bound by a confidentiality agreement with games999 and cannot use your information for any other purpose.

What can you do to keep your data secure?

Games999 protects your data through technical measures, but your own actions matter too. Start with a strong password that includes uppercase letters, numbers, and special characters. Never reuse the same password across multiple sites.

Keep two-factor authentication (2FA) enabled — it's free and significantly strengthens your account security. Whenever you receive an email or SMS from games999, verify the sender's address — anything from a domain other than games999.biz could be a phishing attempt. If you receive a suspicious message, report it directly to support@games999.biz.

How to Stop Marketing Messages

You can opt out of promotional SMS or emails from games999 at any time. Every marketing email includes an "Unsubscribe" link at the bottom. To stop SMS communications, go to your account settings and disable "SMS Marketing", or contact our support team.

Even if you opt out of marketing, games999 may still send essential service-related messages — such as transaction confirmations, security alerts, or account updates. These cannot be turned off as they are an integral part of the service.

FAQ

After logging into your games999 account, go to "My Account". Under the "Bet History" menu, you can view all your bets by date, amount, game name, and result. For payment and withdrawal records, go to the "Transaction History" section — all deposits and withdrawals are listed there in chronological order. The same information is available on the mobile app. Use the date filter to view transactions older than 30 days. If you cannot find a specific record, contact support and you will be assisted right away.

To enable 2FA on your games999 account, log in and click the profile icon at the top right, then go to "Security Settings". There you will find the "Two-Factor Authentication" option — turn it on. You have two choices: (1) SMS OTP — a code is sent to your mobile each time you log in, or (2) Authenticator App — generate codes using Google Authenticator or Authy. Choose either option and complete the setup. From that point on, you will need both your password and this code to log in — making your account significantly more secure.

Your data is safe — start playing at games999 with complete peace of mind

You've read games999's Privacy Policy — now you know how well your data is protected. Register today and enjoy gaming in a safe environment.

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